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Providing Trusted Home Care Across the Greater Houston Region

Privacy Policy

Last Updated: January 2025

At The Cherished Compassionate Collective (“CCC,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of every individual we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a form, or receive services from us.

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By accessing our website, contacting us, or using our services, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how your information is handled and the rights available to you.

Information We Collect

A. Personal Information You Provide
We may collect personal information that you voluntarily submit through forms, phone calls, emails, or service inquiries. This may include:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Service-related details you provide

  • Emergency contact information

  • Any information shared during an intake, assessment, or communication with our team
     

B. Non-Personal / Technical Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring website or search engine

  • General usage statistics
     

C. Cookies & Tracking Technologies
We use cookies and similar technologies to:

  • Improve website performance

  • Recognize repeat visitors

  • Understand site usage and traffic patterns

  • Personalize the browsing experience
     

You may choose to disable cookies in your browser settings, though some site features may not function properly.

How We Use Your Information

We may use your information to:

  • Provide and manage home care services

  • Communicate with you regarding care, inquiries, and scheduling

  • Respond to questions, messages, and support requests

  • Improve our website and service offerings

  • Send updates, service notices, or optional marketing communications

  • Maintain internal records and compliance documentation

  • Ensure the safety and quality of our operations

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Marketing emails or updates are sent only with your consent, and you may opt out at any time.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:

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A. Service Providers

We may share necessary information with companies that assist us in:

  • Website hosting

  • Communication tools

  • Billing and administrative support

  • IT security and maintenance

All service providers are required to maintain confidentiality.

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B. Legal Obligations

We may disclose information if required by:

  • Law or regulation

  • Court order

  • Government request

  • To protect our legal rights and the safety of clients or staff

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C. Professional Compliance

If you receive home care services, certain information may be used for internal compliance, quality assurance, and regulatory reporting.

Your Privacy Rights

You have the right to:

  • Access your personal information

  • Update or correct inaccurate information

  • Request deletion, where legally permissible

  • Withdraw consent from marketing communications

  • Ask how your information is being used

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To exercise these rights, please contact us using the details below.

Data Security

We take your privacy seriously and implement multiple safeguards, including:

  • Encrypted communication where applicable

  • Secure servers and restricted access

  • Staff training on confidentiality and data safety

  • Regular audits of our privacy and security practices

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While no method is 100% secure, we make every reasonable effort to protect your information from unauthorized access, alteration, disclosure, or misuse.

Links to External Sites

Our website may contain links to outside websites. CCC is not responsible for the privacy practices or content of external sites. We encourage you to review their policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. The “Last Updated” date at the top of this page will indicate modifications. Continued use of our site or services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

The Cherished Compassionate Collective
Phone: 888-422-9737
Email: Care@cherishedcompassionate.com
Service Area: Greater Houston Region

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